Policies & Information
Privacy Policy
This Privacy Policy explains how Thrilling Signs collects, uses, and shares information when you visit our website, create an account, contact us, request a quote, or purchase our products and services.
Information We Collect
We collect information you provide directly to us and certain information generated when you use our website. The information collected depends on how you interact with Thrilling Signs and may include information needed to provide products, process orders, communicate with you, maintain customer accounts, and operate our website.
- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Account information you provide when creating or maintaining a customer account.
- Order and transaction information, including products purchased, customization selections, order history, shipping details, and transaction status.
- Information submitted through quote requests, contact forms, customer service communications, and other website forms.
- Artwork, logos, images, text, instructions, and other files or information you provide for customized products.
- Technical information associated with use of our website, such as IP address, browser or device information, pages visited, and website activity.
- Payment information necessary to complete a transaction is processed through our payment service providers. Thrilling Signs does not need to store your complete payment card number in its own application systems when payment information is handled by those providers.
How We Use Information
Thrilling Signs uses information for legitimate business purposes related to operating our website, providing products and services, fulfilling orders, communicating with customers, protecting our business and customers, and improving our services.
- Process, manufacture, fulfill, ship, and support customer orders.
- Create and maintain customer accounts and order histories.
- Process payments, refunds, taxes, and other transaction-related activities.
- Respond to questions, quote requests, support requests, and other communications.
- Produce customized products using information, artwork, and instructions submitted by customers.
- Provide transactional communications such as order confirmations and fulfillment updates.
- Maintain, secure, troubleshoot, and improve our website and services.
- Detect or prevent fraud, abuse, security incidents, and unauthorized activity.
- Maintain business, accounting, tax, and transaction records when required or reasonably necessary.
- Comply with applicable legal obligations and enforce our agreements and policies.
How We Share & Protect Information
Thrilling Signs may disclose information to service providers and other parties when reasonably necessary to operate our business, provide requested services, complete transactions, protect our rights or customers, or comply with legal requirements. We do not disclose personal information merely because another business wants access to it.
- Payment processors and financial service providers involved in processing transactions and refunds.
- Shipping carriers and fulfillment providers that need information to deliver orders.
- Hosting, infrastructure, email, security, and other technology providers that support operation of our website and business.
- Professional advisers or service providers when reasonably necessary for accounting, legal, security, fraud prevention, or similar business purposes.
- Government authorities or other parties when disclosure is required by law, legal process, or reasonably necessary to protect rights, safety, or security.
- A successor or involved party in connection with a merger, acquisition, financing, sale, reorganization, or other business transaction, subject to applicable law.
- We use reasonable administrative, technical, and organizational safeguards intended to protect information; however, no internet transmission or information-storage system can be guaranteed to be completely secure.
Cookies, Your Choices & Data Requests
Our website may use cookies and similar technologies that are necessary for website functionality, security, shopping features, preferences, and understanding website performance. Your privacy rights and choices may vary depending on where you live and applicable law. You may contact Thrilling Signs with questions about your personal information or to request access, correction, or deletion when applicable.
- You can control certain cookies through your browser settings, although disabling necessary cookies may affect website functionality.
- You may update certain account information by signing in to your customer account when that functionality is available.
- You may contact us to request correction of inaccurate personal information or to ask about information associated with your account.
- You may request deletion of eligible personal information, subject to information we must or may retain for transactions, accounting, taxes, fraud prevention, legal compliance, dispute resolution, or other permitted purposes.
- We may need to verify your identity before completing certain privacy-related requests.
- Transactional communications necessary to service an order or account may still be sent even if you choose not to receive optional marketing communications.
- Our website may contain links to or integrate services operated by third parties. Their privacy practices are governed by their own policies.