Frequently Asked Questions

The product preview is designed to help you review the customization choices you have entered or selected for the product.

Depending on the product, this may include your text, selected size, color, font, layout, or other available options.

The preview is intended as a visual guide to your selected configuration. Customers should carefully review all names, numbers, spelling, capitalization, and other custom information before adding the product to the cart and completing the order.

For products that use a standard or fixed layout, the information you submit may be used directly for production without a separate digital proof.

Custom artwork, uploaded logos, unusual layouts, or projects that require design decisions may be reviewed separately by Thrilling Signs and may require proof approval before production begins.

If something in the preview or product configuration does not look correct, contact Thrilling Signs before placing the order.

Production begins once the order has all of the information needed to manufacture the product.

For standard customizable products that do not require separate artwork approval, production generally begins after the order and required customization details have been successfully received.

If the order requires artwork review, a custom layout, an uploaded logo, or a digital proof, production begins after the required artwork information has been received and any required proof has been approved.

Orders cannot move into production while required information or approval is still missing.

Once the order is ready for production, our normal production time is 1–3 business days.

If we need additional information before production can begin, Thrilling Signs will contact you using the information associated with your order.

Contact Thrilling Signs as soon as possible if you need to change an order after it has been placed.

Changes may be possible if the order has not yet entered production. Once production has started, changes may no longer be possible because custom and personalized products are made specifically from the order information that was submitted.

If your order requires a proof, requested changes should be made before you approve the proof. Once the proof is approved and the order moves into production, additional changes may require the item to be remade and could result in additional cost.

Changes to text, numbers, size, color, material, quantity, artwork, or layout can also affect pricing and production timing.

If you notice an error in your order information, contact us immediately. We will review the current order status and let you know what options are still available.

Choose the product that most closely matches what you need, select your size, color, quantity, and other available options, then enter your custom information before adding it to your cart.

For projects that do not fit an existing product, use our Start Custom Project option and tell us what you are trying to accomplish. We can help determine the appropriate size, material, layout, and production method.

Yes. Many of our products have standard sizes for easy ordering, but custom sizes are available for many designs.

If you do not see the size you need, contact us with the approximate width or height and where the decal or sign will be installed.

Yes. If you already have a business logo, you can send us your artwork for review.

Vector artwork is preferred when available because it normally produces the cleanest cut-vinyl result. If your artwork is not production-ready, we can let you know what needs to be corrected.

Many products are customizable. Available text fields will appear on the product page.

For changes beyond the normal product options, contact us before ordering or use the custom-project form.

Products that support font choices will show the available fonts directly on the product page.

We intentionally keep some product font selections limited to styles that cut cleanly, install well, and remain readable for the intended use.

Each product shows the colors we recommend and currently offer for that product.

Our website color range represents the Thrilling Signs standard color system, but not every color is necessarily stocked in every width at all times. Additional ORACAL colors may be available by request.

Different products have different visibility, durability, and design requirements.

For example, business-hours lettering may use a smaller group of highly visible professional colors, while decorative or vehicle decals may offer a broader palette.

Not necessarily. Monitor and phone displays vary, so digital colors should be treated as approximate.

If an exact color is important for a business or larger project, contact us before ordering.

Often, yes.

Send us your logo, brand colors, or existing color information and we can help identify the closest appropriate vinyl option. Exact matches cannot always be guaranteed with stock cut-vinyl colors.

It depends on the type of product and the amount of customization required.

Many standard products are designed so you can enter your text, size, color, and other available options directly on the product page. When the product provides an on-page preview or uses a fixed layout, a separate proof may not be required.

Orders that involve custom artwork, uploaded logos, custom layouts, or other design decisions may require artwork review and a digital proof before production.

If a proof is required, production will not begin until the required artwork information has been received and the proof has been approved.

Once approval is received, the order enters the normal production process. Our standard production time is 1–3 business days after the order is ready to enter production.

Customers are responsible for reviewing names, numbers, spelling, layout information, and other order details carefully before approving a proof or submitting a product that does not require separate proof approval.

Our standard permanent storefront lettering is produced with ORACAL® 651 professional sign vinyl. Gloss is our standard finish for most storefront lettering.

For temporary or seasonal graphics where easier future removal is important, selected products may use ORACAL® 631 removable matte vinyl.

Thrilling Signs primarily uses professional ORACAL® sign vinyl for our cut-vinyl decals and lettering.

ORACAL® 651 is our standard permanent vinyl for many vehicle decals, storefront lettering, business-hours decals, outdoor lettering, equipment identification, and other applications where durable adhesion is important.

ORACAL® 631 is our primary removable vinyl for selected temporary and seasonal applications where easier future removal is preferred. ORACAL 631 has a matte finish, while ORACAL 651 is commonly offered in gloss and selected matte colors.

The material available for a particular product is based on the intended application, and the product page will show the material and color options available for that item.

If you are unsure which material is appropriate for your project, contact Thrilling Signs before ordering.

ORACAL® 651 is a professional permanent sign vinyl used for many of our outdoor and long-term cut-vinyl applications.

We use it for products such as vehicle decals, storefront lettering, business-hours decals, equipment identification, outdoor lettering, and other applications where durable adhesion is important.

ORACAL 651 is commonly available in gloss finishes, with selected matte options depending on the color and product.

It is intended for clean, smooth, compatible surfaces and works well for many indoor and outdoor sign applications.

For temporary or seasonal graphics where easier removal is preferred, ORACAL® 631 removable vinyl may be a better choice.

Yes. Thrilling Signs uses ORACAL® 631 removable matte vinyl for selected products where easier future removal is important.

ORACAL 631 is well suited for temporary and seasonal applications such as window graphics, promotional lettering, short-term displays, and other projects where permanent adhesion is not the goal.

It is different from ORACAL® 651, which is our primary permanent sign vinyl for many vehicle, storefront, outdoor, and long-term applications.

The product page will show the material options available for that specific item.

If you know the decal will need to be removed later, choose a removable-vinyl product when one is available.

ORACAL® 651 is our primary permanent sign vinyl. It is used for many vehicle decals, storefront lettering, business-hours decals, equipment identification, and other applications where stronger long-term adhesion is preferred.

ORACAL® 631 is a removable matte vinyl intended for temporary or seasonal applications where easier future removal is more important than permanent adhesion.

In simple terms:

ORACAL 651 = permanent applications ORACAL 631 = removable or temporary applications

The best choice depends on where the decal will be installed, how long you expect it to remain in place, and whether easier future removal is important.

The product page will show the material options available for that specific item.

Most of the products in our cut-vinyl catalog are made from solid-color sign vinyl rather than being printed on a sheet.

The unwanted vinyl is removed, transfer tape is applied, and the finished lettering or graphic installs directly onto the surface.

No.

With cut vinyl, only the lettering or design remains after installation. The surrounding background material is removed during production.

Yes. Lettering and designs made from multiple elements are normally supplied pre-spaced with clear application tape so the complete design can be positioned and installed as one unit.

The clear tape allows you to see the surface and lettering while positioning the decal, making alignment and leveling easier.

After the vinyl has been pressed firmly onto the surface, the application tape is removed and only the vinyl lettering or graphic remains.

Products made from our standard outdoor ORACAL 651 vinyl are intended for outdoor sign and vehicle applications.

Actual service life depends on the surface, environment, exposure, installation, maintenance, and other conditions.

Yes.

Many permanent vinyl products work well indoors when installed on a clean, smooth, compatible surface.

For temporary wall or display applications, removable ORACAL 631 may be a better choice.

Many Thrilling Signs cut-vinyl decals are designed so they can be installed without professional equipment.

Pre-spaced lettering is supplied with transfer tape, which keeps the letters and design elements together while you position and apply the decal.

Installation difficulty depends on the size of the decal, the surface, the location, and the amount of detail in the design. Smaller decals and simple lettering are generally easier to install than large or complex graphics.

For the best results, prepare the surface carefully, follow the installation instructions provided with the product, and work slowly.

If something does not look right during installation, stop before continuing and contact Thrilling Signs for assistance.

For applicable products, your order may include:

the finished pre-spaced decal or decal pair clear application transfer tape already applied basic installation instructions

Some products may also include an application squeegee when that is specifically shown or stated on the product page.

The exact contents can vary by product, so review the product page for any included tools, accessories, or special application materials.

Vinyl decals generally work best on clean, smooth, non-porous surfaces.

Good examples include:

painted vehicle panels in good condition glass smooth metal acrylic other smooth, properly finished surfaces

The surface should be clean, dry, and free of wax, grease, silicone, dirt, or other contaminants before installation.

Rough, heavily textured, rusty, peeling, or failing surfaces can reduce adhesion and may not be suitable for cut vinyl.

Some specialty coatings and low-surface-energy plastics can also be difficult for vinyl to adhere to, so contact Thrilling Signs if you are unsure about a particular surface.

Avoid applying vinyl to surfaces that are dirty, greasy, waxed, rusty, peeling, heavily textured, or otherwise failing.

Vinyl may also have difficulty adhering properly to some low-surface-energy plastics, specialty coatings, unfinished or porous materials, and surfaces with heavy texture.

Freshly painted surfaces should be allowed to cure fully before vinyl is applied.

For best results, the installation surface should be clean, dry, smooth, and in good condition.

If you are unsure whether a particular surface is suitable for vinyl, contact Thrilling Signs before installation.

Before installing a vinyl decal, make sure the surface is clean, dry, and free of dirt, dust, wax, grease, silicone, and other residue that could interfere with adhesion.

Use a cleaning method that is appropriate for the surface you are working with, then allow the area to dry completely before applying the decal.

Avoid applying vinyl immediately after using products that leave behind wax, polish, oil, or other protective coatings.

For vehicle and glass applications, pay particular attention to areas that may have road film, detailing products, or cleaning residue.

A properly prepared surface helps the vinyl bond evenly and gives the installation the best chance of lasting as intended.

Transfer tape is the temporary clear layer placed over cut-vinyl lettering. It keeps all of the letters and design elements in their correct positions while you align and install the decal.

After the vinyl has been pressed firmly onto the surface, the transfer tape is removed and only the vinyl lettering or graphic remains.

Removing the backing paper gradually helps keep the decal controlled while you apply it to the surface.

Instead of exposing the entire adhesive side at once, peel the backing away a little at a time as you press the vinyl into place.

This helps reduce the chance of the decal touching the surface before you are ready, sticking in the wrong position, folding onto itself, or becoming difficult to control.

For larger lettering or multi-element designs, working gradually also makes it easier to keep the decal aligned while the transfer tape holds the design together.

Follow the installation instructions provided with the product and work slowly for the best result.

Yes. Installation instructions are included with applicable Thrilling Signs products.

The instructions cover the basic steps needed to prepare the surface, position the decal, apply the vinyl, and remove the transfer tape correctly.

Additional installation guidance is also available through our Help Center for common decal applications and installation questions.

If you are unsure about an installation step or something does not look right during application, stop before continuing and contact Thrilling Signs for assistance.

Yes. Permanent vinyl can normally be removed later, but it is designed to adhere more strongly than removable vinyl.

How easily it removes depends on factors such as how long the vinyl has been installed, the type and condition of the surface, temperature, weather exposure, and the installation environment.

Removal should be done carefully to reduce the risk of damaging the underlying surface.

If easier future removal is important from the start, choose a product made with ORACAL® 631 removable vinyl when that option is available.

For long-term applications where stronger adhesion is preferred, ORACAL® 651 permanent vinyl is generally the better choice.

Vinyl decals can usually be removed safely from sound, properly cured paint, but the condition of the underlying surface is an important factor.

Paint that is peeling, cracked, poorly bonded, freshly applied, or already deteriorating may be more likely to lift or become damaged during decal removal.

Older vinyl, long-term weather exposure, heat, and the type of surface can also affect how easily the decal comes off.

Remove vinyl slowly and carefully rather than pulling it aggressively.

Thrilling Signs cannot guarantee the condition or adhesion of the paint or other surface underneath the decal.

If you already know the decal will need to be removed later, choose a product made with ORACAL® 631 removable matte vinyl when that material is available.

ORACAL 631 is intended for temporary and seasonal applications where easier future removal is preferred over long-term permanent adhesion.

It is a good choice for many temporary window graphics, seasonal displays, promotional lettering, and other short-term applications.

For long-term vehicle, storefront, outdoor, or identification applications, ORACAL® 651 permanent vinyl is usually the more appropriate material.

Always review the material options shown on the product page and make sure the installation surface is clean, smooth, and compatible with the selected vinyl.

If you need your order by a specific date, contact Thrilling Signs before placing the order.

We will review the product, quantity, customization or artwork requirements, current production schedule, and available shipping options to determine whether the requested timing is realistic.

Our normal production time is 1–3 business days once an order is ready to enter production. If artwork review or proof approval is required, production time begins after the required information has been received and any required proof has been approved.

Shipping transit time is separate from production time, so the fastest shipping option does not automatically shorten the time needed to produce the order.

A requested delivery date should not be considered guaranteed unless Thrilling Signs has specifically confirmed that timing with you before the order is placed.

Most Thrilling Signs products are made to order. Our normal production time is 1–3 business days once the order is ready to enter production.

For standard products that do not require separate artwork approval, production time generally begins after the order and customization information have been successfully received.

If an order requires artwork review, a custom layout, or customer proof approval, production time begins after the required artwork information has been received and any required proof has been approved.

Production time is separate from shipping time. After production and final quality checks are complete, the order moves to shipping and carrier transit begins.

Larger quantities, more complex customization, material availability, or unusually high order volume can sometimes affect production time.

If you need an order by a specific date, contact Thrilling Signs before ordering so we can review the project and available timing.

Most Thrilling Signs orders are produced within 1–3 business days once the order is ready to enter production.

Your order ships after production and final quality checks are complete.

If your order requires artwork review, a custom layout, or proof approval, the production window begins after the required artwork information has been received and any required proof has been approved.

Shipping time is separate from production time. Once your order has been shipped, carrier transit time begins and tracking information is provided when available.

The delivery estimate shown by the carrier is based on the selected shipping service and begins after the package has been accepted into the carrier network.

If you need your order by a specific date, contact Thrilling Signs before ordering so we can review both production timing and available shipping options.

Expedited or rush production may be available for some orders depending on the product, quantity, artwork requirements, material availability, and our current production schedule.

If you need faster-than-normal production, contact Thrilling Signs before placing your order so we can review the project and confirm whether expedited production is available.

Rush production affects the time required to manufacture your order only. Shipping transit time is separate, so choosing a faster shipping service does not automatically shorten production time.

If you have a required delivery date, let us know the date when you contact us. We will review both the production schedule and available shipping options before confirming whether the requested timing is achievable.

Please do not assume a required delivery date is guaranteed unless Thrilling Signs has specifically confirmed it with you.

We package each order to help protect the vinyl, transfer tape, and finished layout during shipment.

Smaller decals and lettering are typically packaged flat when practical. Larger decals may be rolled when appropriate to help protect the material and avoid sharp folds or creases.

Multi-piece orders are organized and packaged so the components remain protected and easier to identify when you receive them.

Before shipment, the order goes through a final quality check and is then prepared for carrier pickup.

Yes. Thrilling Signs ships orders throughout the United States.

Available shipping services and costs are calculated during checkout based on the destination, package details, and available carrier rates.

Shipping time is separate from our normal 1–3 business day production time. Carrier transit begins after your order has completed production, passed final quality checks, and been handed off for shipment.

If you need an order by a specific date, contact Thrilling Signs before ordering so we can review both production timing and available shipping options.

International shipping is not currently available through our standard online checkout.

If you are located outside the United States and are interested in placing an order, contact Thrilling Signs before ordering. We can review the destination, product, package requirements, and available shipping options to determine whether we can accommodate the request.

Any international shipping availability, cost, delivery estimate, duties, taxes, or import fees would need to be confirmed separately before the order is accepted.

Once your order has completed production, passed final quality checks, and a shipping label has been created, tracking information becomes available for the shipment.

When tracking is available, we send the tracking details to the email address associated with your order.

Carrier tracking may take a short time to begin showing movement after the label is created. The package is not considered in carrier transit until it has been accepted into the carrier network.

You can use the tracking information to follow the shipment and view the carrier’s latest delivery estimate.

If your tracking information has not updated for an extended period or you believe there is a problem with the shipment, contact Thrilling Signs and we can help review the shipment status.

Yes. Thrilling Signs makes custom USDOT number decals for commercial vehicles.

You can order lettering using your assigned USDOT number and choose from the available sizes, colors, fonts, and layout options offered on the product page.

For applicable products, USDOT lettering is produced as pre-spaced cut vinyl with transfer tape so the complete number can be positioned and installed as one unit.

Many commercial vehicle applications require markings on both sides of the power unit, so our USDOT products may be offered as a pair or set where appropriate.

Customers are responsible for providing the correct USDOT number and determining the regulatory markings required for their specific vehicle and operation. Thrilling Signs can provide common marking options and general guidance, but we do not determine regulatory compliance for an individual carrier.

Yes. For commercial motor vehicles subject to the federal FMCSA marking requirements, the carrier identification number must be displayed with the letters USDOT before the number.

For example:

USDOT 1234567

On applicable Thrilling Signs USDOT products, customers enter their assigned number and we format the lettering with the USDOT prefix as shown in the product configuration.

Customers are responsible for entering the correct number and confirming the regulatory requirements that apply to their specific vehicle and operation. State or specialized operating requirements may add other markings beyond the federal USDOT identification requirement.

For interstate commercial motor vehicles that are subject to FMCSA marking requirements, the required carrier markings are generally displayed on both sides of the power unit.

That is why many of our USDOT and commercial truck-lettering products are offered as a pair, providing one set for the driver side and one set for the passenger side.

Federal marking requirements can vary depending on the vehicle and type of operation, and additional state requirements may also apply.

Customers are responsible for confirming the specific markings required for their vehicle and operation. Thrilling Signs can provide common lettering options and general guidance, but we do not determine regulatory compliance for an individual carrier.

Choose a letter size that is clearly readable on your vehicle and fits the available installation area.

For commercial motor vehicles subject to federal FMCSA marking requirements, the required identifying information must be clearly legible during daylight hours from a distance of 50 feet and should contrast sharply with the vehicle background.

Because vehicle doors, cab panels, and available mounting areas vary, one letter height is not appropriate for every vehicle. Thrilling Signs offers multiple size options so customers can choose a layout that fits the available space while maintaining good visibility.

Before ordering, measure the area where the lettering will be installed and review the product dimensions carefully.

Customers are responsible for confirming that the selected size and layout meet the requirements that apply to their specific vehicle, operation, and jurisdiction.

No. FMCSA does not establish a universal 3-inch letter-height requirement for the standard USDOT vehicle markings covered by 49 CFR 390.21.

For covered interstate commercial motor vehicles, the required markings must contrast clearly with the vehicle background and be legible during daylight hours from a distance of 50 feet while the vehicle is stationary.

Because vehicle size, available door space, lettering style, and contrast can vary, the appropriate letter height may differ from one vehicle to another.

Thrilling Signs offers multiple lettering sizes so customers can choose a layout that fits the available space while maintaining strong visibility.

Customers should still verify the requirements that apply to their specific vehicle, operation, and jurisdiction, since state or specialized requirements may differ from the general federal marking rule.

No. An MC number is not generally required to be displayed on the vehicle under the standard federal FMCSA marking requirements.

For covered commercial motor vehicles, the primary federal identification marking is the carrier’s USDOT number, along with the legal name or single trade name of the motor carrier operating the vehicle.

Some carriers still choose to display their MC number along with other business or regulatory information, and Thrilling Signs can produce that lettering when requested.

Customers are responsible for confirming any additional state, local, permit-specific, or operating-authority markings that may apply to their particular operation.

Not under the standard federal FMCSA marking requirement.

For covered interstate commercial motor vehicles, the federal rule generally requires the motor carrier’s legal name or single trade name and the carrier’s USDOT number to be displayed on both sides of the self-propelled vehicle.

The federal rule does not require the carrier’s city and state to be displayed, although many businesses still choose to include that information as part of their truck-door lettering.

Thrilling Signs can include city and state as optional information in applicable vehicle-lettering layouts.

Customers should still verify any additional state, local, permit-specific, or operating requirements that apply to their particular vehicle and operation.

If your vehicle needs to display more than a USDOT number, Thrilling Signs can create a coordinated multi-line vehicle-lettering layout for additional identifiers.

Depending on your operation, that may include information such as:

USDOT number MC number state or permit numbers fleet or unit numbers GVW or other operating information business name, city, or state when desired

For more complex combinations, use the applicable multi-line truck-lettering product or contact Thrilling Signs so we can help organize the information into a clean, readable layout.

Customers are responsible for determining which numbers and markings are required for their particular vehicle and operation. Federal and state requirements can differ, and some carriers may hold more than one operating authority or registration.

When ordering, carefully verify every regulatory number before submitting the order or approving any required proof.

Yes.

Yes. Thrilling Signs can produce lettering for additional regulatory, permit, fleet, and identification numbers when needed.

Depending on your operation, this may include items such as:

KYU numbers California or other state identification numbers TXDOT numbers PUCO numbers fleet or unit numbers permit or authority numbers other custom regulatory identifiers

Availability and required formatting can vary by jurisdiction and program, so customers are responsible for determining which numbers must be displayed on their vehicle and how they must be presented.

If the number or identifier you need is not listed as a standard product option, choose Other where available or contact Thrilling Signs so we can review the request and create an appropriate lettering layout.

Please verify all regulatory numbers carefully before submitting the order or approving any required proof.

If the regulatory, permit, fleet, or identification number you need is not listed as a standard product option, contact Thrilling Signs or choose Other where that option is available.

We can review the number or identifier you need and determine the best way to add it to the vehicle-lettering layout.

This may include state-specific numbers, permit numbers, fleet or unit identifiers, or other custom information that is not part of the standard product configuration.

Customers are responsible for confirming that the number is correct and that the required wording, size, placement, and format meet the rules that apply to their specific vehicle and operation.

If the request requires a custom layout or additional artwork review, we may provide a proof before production begins.

Yes. Thrilling Signs can produce fleet numbers, unit numbers, trailer numbers, equipment identification numbers, and similar vehicle or equipment markings.

Fleet and unit-number decals can be produced in consistent sizes, fonts, colors, and layouts so multiple vehicles or pieces of equipment use the same identification system.

For larger fleets or repeated orders, contact Thrilling Signs so we can help establish a consistent numbering format and production setup for future vehicles.

If the fleet numbers need to be combined with USDOT numbers, regulatory markings, company lettering, or other identification, we can also create a coordinated multi-line layout.

Yes. Thrilling Signs can produce multiple matching sets of vehicle lettering for fleets, work trucks, trailers, and equipment.

We can keep the overall design consistent across the fleet while changing individual details such as unit numbers, vehicle numbers, USDOT numbers, or other identifiers where needed.

Using a consistent layout, font, color, and sizing system helps keep the fleet looking uniform and makes repeat orders easier to manage.

For larger quantities or ongoing fleet needs, contact Thrilling Signs before ordering so we can review the number of vehicles, required variations, artwork, materials, and production setup.

If the project requires a coordinated custom layout, we may provide artwork for review before production begins.

Yes. Thrilling Signs can incorporate your company logo into applicable commercial vehicle lettering and truck-door graphics.

Upload the best-quality artwork you have available. Vector artwork is preferred when possible because it usually produces the cleanest result for cut vinyl and scaled vehicle graphics.

We will review the artwork to determine whether it is suitable for production. If the file needs cleanup, simplification, or another adjustment before it can be used, we will let you know.

Logo-based vehicle lettering may require a custom layout or artwork proof before production begins, especially when the logo is being combined with USDOT numbers, regulatory information, fleet numbers, or other business details.

Production begins after the required artwork information has been received and any required proof has been approved.

We can explain common commercial vehicle marking requirements and help you choose lettering products that fit those needs, but Thrilling Signs does not determine the complete legal requirements for an individual vehicle or carrier.

For many interstate commercial motor vehicles subject to FMCSA rules, the standard federal marking requirements include the motor carrier’s legal name or single trade name and the carrier’s identification number preceded by USDOT. Those markings generally must appear on both sides of the self-propelled vehicle, contrast clearly with the background, and be legible during daylight from 50 feet.

Additional requirements can depend on the type of operation, vehicle, state, permits, operating authority, and other circumstances.

Thrilling Signs can produce USDOT numbers, business names, fleet or unit numbers, and many other regulatory or identification markings, but the customer is responsible for confirming which markings are required for their specific operation.

When you are unsure, verify your requirements with FMCSA and the appropriate state or local agency before ordering.

Yes. Business-hours and storefront lettering are a core part of the Thrilling Signs commercial product line.

Our business-hours decals can be customized with your actual days, hours, and other available text options shown on the product page.

Most permanent storefront lettering is produced with ORACAL® 651 professional sign vinyl for clean, durable window and door applications.

Selected temporary or seasonal storefront products may instead use ORACAL® 631 removable matte vinyl where easier future removal is preferred.

Depending on the product, options may also include size, color, font, layout, and inside-glass or reverse installation.

If your storefront needs a layout that does not fit one of the standard products, contact Thrilling Signs or use Start Custom Project so we can review the complete storefront requirement.

Yes, many business-hours and storefront decals can be produced for inside-glass installation.

For this type of application, the design is produced in a mirrored or reverse configuration so it can be installed on the inside surface of the glass and read correctly from outside.

Inside-glass installation can help protect the vinyl from weather, exterior cleaning, and direct physical contact.

This option works best when the glass and viewing conditions allow the lettering to remain clearly visible from outside.

Look for an Inside Glass / Reverse option on applicable product pages. If that option is not shown for the product you need, contact Thrilling Signs before ordering.

Installing a decal on the inside of the glass can help protect the vinyl from weather, exterior cleaning, and direct physical contact.

For applicable designs, the lettering is produced in a mirrored or reverse configuration so it can be installed on the interior surface and read correctly from outside.

Inside-glass installation can be a good option for storefront doors and windows when the glass is clear and the lettering will remain easy to read from the exterior.

It may not be the best choice for heavily tinted, reflective, textured, or otherwise difficult-to-view glass.

Check the product page for an Inside Glass / Reverse option, or contact Thrilling Signs if you are unsure which installation method is best for your storefront.

Yes. Thrilling Signs offers removable storefront graphics for temporary and seasonal applications.

For these products, we commonly use ORACAL® 631 removable matte vinyl, which is designed for applications where easier future removal is preferred over permanent adhesion.

Removable storefront graphics can work well for:

seasonal promotions temporary business messages holiday window graphics limited-time offers short-term displays

The product page will show whether removable vinyl is available for that specific design.

Even with removable vinyl, surface condition and installation quality matter, so apply the decal only to clean, smooth, compatible surfaces.

Yes. Many cut-vinyl storefront decals are designed so they can be installed by employees without hiring a professional installer.

Smaller decals, business-hours lettering, door lettering, and simple window graphics are generally the easiest to handle.

Larger graphics, more detailed layouts, or installations that require precise positioning may be more challenging and should be approached carefully.

For the best results:

prepare the surface thoroughly follow the installation instructions provided with the product position the decal carefully before applying it work slowly and avoid rushing the installation

If something does not look right during installation, stop before continuing and contact Thrilling Signs for assistance.

Yes. Seasonal storefront vinyl can often be removed by employees, especially when the product uses removable vinyl intended for temporary applications.

ORACAL® 631 removable matte vinyl is commonly used for temporary or seasonal graphics because it is designed for easier removal than permanent sign vinyl.

Removal should still be done carefully. Work slowly and avoid aggressively pulling the vinyl from the surface.

The age of the decal, surface condition, temperature, and length of time installed can all affect how easily it removes.

If the surface is damaged, peeling, freshly painted, or otherwise questionable, use extra caution and contact Thrilling Signs if you are unsure how to proceed.

Yes. Thrilling Signs can create custom storefront lettering and graphics for business doors and windows.

Depending on the project, we can produce:

business-name lettering company logos business hours phone numbers and website addresses social or contact information coordinated door and window graphics

If your project includes a logo or custom artwork, upload the best-quality file available. Vector artwork is preferred when available because it generally provides the cleanest production result.

More complex storefront layouts may require artwork review or a custom proof before production begins.

For projects that go beyond a standard product, use Start Custom Project so Thrilling Signs can review the complete layout and requirements.

Yes. Thrilling Signs can coordinate multiple pieces of storefront information into one organized layout so your door or window looks intentional rather than like a collection of unrelated decals.

Depending on the project, a storefront layout can include:

business name logo business hours phone number website social or contact information other customer-facing details

Standard products may allow you to configure some of these elements directly on the product page.

If you need a more complete or custom storefront layout, use Start Custom Project so Thrilling Signs can review the available space, content, artwork, and overall design before production.

Custom layouts may require artwork review or proof approval before the order is ready to enter production.

Yes. Thrilling Signs can produce QR-code decals for applicable storefront, window, door, and business applications.

QR-code decals can be used for things such as:

website links online ordering contact pages review pages social media profiles other customer-facing digital destinations

For custom QR-code projects, provide the exact destination URL or the QR-code artwork you want used.

QR codes should be tested before production to confirm that they scan correctly and point to the intended destination.

If the QR code needs to be combined with your logo, business name, contact information, or other storefront graphics, use Start Custom Project so the complete layout can be reviewed together.

If you need to cancel an order, contact Thrilling Signs as soon as possible.

We will review the current status of the order to determine whether cancellation is still possible.

If the order has not yet entered production, we may be able to cancel it and process any applicable refund.

Once production has started, cancellation may no longer be possible because custom and personalized products are made specifically for the information, artwork, size, color, material, and other options selected for that order.

If your order requires artwork review or proof approval and production has not yet begun, contact us immediately if you no longer want to proceed.

An order should not be considered canceled until Thrilling Signs has confirmed the cancellation.

If you receive an item that does not match what you ordered, contact Thrilling Signs as soon as possible.

Please include your order number and clear photos of the item you received, including any packaging or identifying information that may help us review the shipment.

We will compare the product you received with the order details, customization information, artwork, and production records.

If Thrilling Signs shipped or produced the wrong item, we will correct the issue and arrange the appropriate resolution.

If the product matches the information that was submitted or approved with the order, the situation may instead fall under a customer-entry or customization issue, and we will review the available options with you.

Please keep the product and packaging until the issue has been reviewed.

If there is a problem with your order, contact Thrilling Signs as soon as possible and include your order number along with a description of the issue.

When applicable, please include clear photos of the product, packaging, or area of concern. This helps us determine whether the issue involves production, shipping damage, incorrect order information, or another problem.

We will review the order details, submitted customization information, production records, and any photos you provide to determine the appropriate next step.

Depending on the situation, we may provide additional guidance, correct a production error, arrange a replacement, or discuss other available options.

Please keep the product and original packaging until the issue has been reviewed, especially if the order arrived damaged during shipment.

If Thrilling Signs makes your product incorrectly compared with the order information or approved artwork, contact us as soon as possible.

Please include your order number, a description of the problem, and clear photos showing the issue.

We will compare the finished product with the customization information, artwork, or approved proof associated with the order.

If the problem was caused by a Thrilling Signs production error, we will correct the issue. Depending on the circumstances, that may include producing a replacement or another appropriate resolution.

Errors in customer-submitted text, numbers, spelling, sizing choices, or approved artwork are handled differently because the product was produced from the information that was provided or approved.

Customers are responsible for reviewing all custom information before submitting an order, including names, numbers, spelling, capitalization, dates, addresses, and other personalized details.

If you notice an error after placing your order, contact Thrilling Signs as soon as possible. If the order has not yet entered production, we may be able to update the information.

Once production has started, changes may no longer be possible because custom products are made specifically from the information submitted with the order.

If the product was manufactured correctly using the information you entered or approved, a customer-entry error is not considered a Thrilling Signs production error and may require purchasing a replacement.

For products such as USDOT, MC, fleet, unit-number, business-hours, and other identification lettering, please review all numbers and text carefully before submitting the order or approving a proof.

Because custom and personalized decals are made specifically for the information, size, color, artwork, or other options selected for an individual order, they are generally not returnable for a refund simply because the customer changes their mind or no longer needs the product.

If Thrilling Signs made the product incorrectly compared with the submitted order information or approved artwork, or if the order arrived damaged, contact us as soon as possible so we can review the issue and determine the appropriate resolution.

Products made correctly from customer-submitted text, numbers, artwork, sizing choices, or approved proofs are not considered defective solely because the submitted information was incorrect.

If you are unsure whether your situation qualifies for a replacement, refund, or other resolution, contact Thrilling Signs with your order number and details of the issue before returning anything.

If your order arrives damaged, contact Thrilling Signs as soon as possible.

Please include your order number along with clear photos of the damaged product and the shipping packaging, including the outside of the package when possible.

Keep the product and original packaging until we have reviewed the issue, since the packaging condition may be needed to evaluate the shipment and any carrier-related claim.

We will review the damage and determine the appropriate next step. Depending on the situation, this may include a replacement, additional instructions, or another appropriate resolution.

Please do not discard damaged packaging before contacting us.

If you have trouble while installing your decal, stop before continuing if something does not look right.

Common installation problems are often easier to correct before the decal has been fully applied or the transfer tape has been removed.

Check the installation instructions provided with the product and make sure the surface is clean, dry, and suitable for vinyl application.

If you are unsure how to proceed, contact Thrilling Signs with your order number and, when possible, photos showing the decal and installation area. We can review what you are seeing and help determine the best next step.

Avoid forcing, stretching, or repeatedly repositioning the vinyl if the installation is not going as expected, since this can damage the decal.

If a decal is damaged during installation, contact Thrilling Signs and let us know what happened.

Please include your order number and, when possible, photos of the damaged decal and installation area. This helps us determine whether the issue may have been caused by the installation process, the surface, or a possible product problem.

Damage caused during installation is generally different from a production defect, since the decal may have been produced correctly before application began.

Depending on the circumstances, we may be able to provide installation guidance, help identify what went wrong, or discuss replacement options.

If you are having difficulty during installation, it is best to contact us before continuing so the decal is not damaged further.

You can contact Thrilling Signs through the contact options provided on our website.

For questions about an existing order, please include your order number whenever possible so we can locate the correct order and review its details.

If you are contacting us about a production problem, shipping damage, artwork concern, or installation issue, include a short description of the problem and photos when they would help us understand the situation.

For new custom projects, artwork questions, larger business orders, fleet projects, or products that do not fit one of our standard options, use the Start Custom Project option so you can provide the project details we need to review your request.

Our cut-vinyl products are produced in our own shop in the United States.

Many standard designs are prepared from established production files, but customized lettering and business products are made to order using the customer's selected information and options.

Our focus is practical sign and decal products made from professional materials, clearly presented options, helpful installation guidance, and straightforward customer support.

For commercial customers, we are building products around complete business needs rather than forcing customers to piece together unrelated individual decals.

Yes.

Business customers, commercial vehicles, storefronts, and repeat fleet needs are major parts of the direction of Thrilling Signs.

Bulk or fleet pricing can be offered on appropriate products and quantities.

For larger orders, contact us so we can review the quantity, layout, material usage, and production requirements.