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Thrilling Signs

Shipping & Delivery

Learn how Thrilling Signs processes and ships orders, provides tracking information, and handles delivery-related questions and issues.

Processing & Shipping

Thrilling Signs products may be made, prepared, or customized specifically for your order. Processing time is the time required to prepare your order before it is transferred to the shipping carrier and is separate from the carrier's estimated transit time. Processing times can vary depending on the products ordered, customization requirements, order volume, and material availability.

  • Orders are processed after payment has been successfully authorized and required order information has been received.
  • Custom and made-to-order products may require production time before they are ready to ship.
  • Orders containing multiple products may require additional processing time or may ship separately when appropriate.
  • Estimated processing and shipping times are not guarantees unless Thrilling Signs expressly states otherwise.
  • Orders are not considered delivered to the carrier until they have been physically accepted or scanned into the carrier's network.

Shipping Rates, Carriers & Tracking

Available shipping methods and charges may be calculated during checkout based on factors such as the delivery destination, package size and weight, and available carrier services. Thrilling Signs may use different shipping carriers or services depending on the order and destination.

  • Available shipping options and applicable charges are displayed during checkout when available.
  • Shipping rates may vary based on destination, package characteristics, and carrier service.
  • Thrilling Signs may select an appropriate carrier or service when a specific carrier is not guaranteed as part of the purchased shipping method.
  • When tracking is available, tracking information will be associated with your order after shipment.
  • Carrier tracking information may take time to update after a shipping label is created or a package is transferred to the carrier.
  • Delivery estimates provided by carriers are estimates unless the purchased service expressly includes a carrier-backed delivery guarantee.

Delivery Addresses & Delivery

Customers are responsible for providing a complete and accurate delivery address when placing an order. Please review your shipping information carefully before completing checkout. Once an order has entered production or shipment processing, we may not be able to change its destination.

  • Provide a complete street address, including apartment, suite, unit, or other required delivery information.
  • Contact Thrilling Signs promptly if you discover an error in your shipping address.
  • Address changes cannot be guaranteed after an order has entered production or shipping processing.
  • Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility when permitted by applicable law.
  • A package marked delivered by the carrier should first be checked around the delivery location and with household members, employees, neighbors, or building management when applicable.
  • Delivery instructions provided to a carrier are subject to that carrier's policies and ability to fulfill the request.

Delays, Damage & Delivery Problems

Once an order has been transferred to a shipping carrier, delivery may be affected by weather, transportation disruptions, carrier operations, incorrect addresses, high shipping volumes, or other circumstances outside the reasonable control of Thrilling Signs. If your shipment appears lost, arrives damaged, or contains an incorrect product, contact us so we can review the issue and help determine the appropriate next steps.

  • Check your tracking information for the most current carrier-provided shipment status.
  • Contact us if tracking shows an unusual delay or if you believe a shipment may be lost.
  • If an order arrives damaged, keep the product and packaging and contact us with your order number and photographs of the damage when possible.
  • Do not discard damaged products or packaging until the issue has been reviewed or you have received further instructions.
  • Delivery delays caused by carriers or circumstances outside our reasonable control do not automatically qualify an order for a refund.
  • Damaged, defective, or incorrect products are handled according to our Returns & Refunds policy.