Thrilling Signs

(417) 895-9305

Shipping Policy

Thank you for shopping with us! Below you will find detailed information regarding our shipping policies. Please review this page carefully to ensure you have all the details you need about how your order will be processed and delivered.

Shipping Methods and Carriers

We use the following carriers to deliver your orders:

  • USPS (United States Postal Service)
  • UPS GROUND
  • UPS EXPRESS
  • FedEx Ground
  • FedEx Express

Shipping Rates and Free Shipping

  • All orders over $25 ship for free.
  • For orders under $25, a flat rate shipping fee will apply based on your selected shipping method at checkout.
  • Shipping fees, if applicable, will be displayed during the checkout process.

Shipping Destinations

Currently, we only ship to addresses within the United States. We do not ship internationally or to U.S. territories at this time.

Processing Time

  • We aim to process and ship all orders within 1-3 business days. In most cases, orders are shipped within 1 business day.
  • You will receive a shipping confirmation email that includes tracking information once your order has been shipped.

Shipping Notifications and Tracking

Once your order has been shipped, you will receive an email with:

  • A confirmation of shipment
  • Tracking details so you can monitor the delivery progress

Please note that the tracking information provided is the same information we have access to. For any additional assistance, refer to the Shipping Issues section below.

Shipping Issues

Once an order has been shipped, we rely on the carriers to deliver it in a timely and accurate manner. If you experience any delivery issues, here’s what to do:

  1. Contact Your Local Carrier Branch:
    • Use the tracking number provided in your shipping notification.
    • Reach out to your local post office branch or FedEx office for assistance with delivery delays, misdelivered, or missing packages.
  2. What We Can Assist With:
    • If your order arrives damaged, is incorrect, or there are other errors, we are here to help. Please see the Order Issues section below for guidance.

Order Issues

If you encounter problems with your order, please follow these steps:

  1. Contact Us Within 3 Days:
    • You must contact us within 3 days of order delivery with details of the issue.
    • Include clear photos of the damage or incorrect items, if applicable.
  2. Verification Process:
    • If we can verify that an error or damage occurred, we will take appropriate action.
  3. Resolution Options:
    • At our discretion, we will either:
      • Refund you for the cost of the items, or
      • Replace the item with the issue.
  4. Missing Items:
    • Ensure that all parts of your order were delivered (check the shipping confirmation email for multi-shipment orders).
    • Contact us if any items are missing, and we will investigate.

Exclusions and Limitations

  • We are not responsible for delays caused by carriers, inclement weather, or other circumstances beyond our control.
  • Free shipping promotions apply only to eligible orders over $25.